Refund & Cancellation Policy

Refund & Cancellation Policy

1. Our Commitment

We strive to deliver measurable growth and transparency in every SEO campaign. Because SEO is a service involving dedicated labor, strategy, and third-party expenses (such as content and backlinks), our policy ensures fairness for both our clients and our team.

2. Service Commencement

  • Setup Fees: All one-time setup fees are non-refundable once work has begun. This covers the initial audit, keyword research, and technical implementation.
  • Monthly Retainers: Monthly SEO services are billed in advance. If you wish to cancel, please notify us 14 days prior to your next billing cycle.

3. Refund Eligibility

  • Work in Progress: We do not offer refunds for work already completed. This includes strategy documents, technical optimizations, and link-building efforts.
  • Pre-paid Credits: If you have pre-paid for a multi-month package and choose to cancel, you are eligible for a pro-rated refund for any full months that have not yet started.
  • Special Circumstances: If we fail to initiate your project within 30 days of payment, you are entitled to a full 100% refund of that specific service fee.

4. The Nature of SEO

Search engine algorithms are managed by third parties (Google, Bing, etc.). While we use industry-leading “White Hat” techniques, we cannot provide refunds based on:

  • Algorithm updates outside of our control.
  • Fluctuations in rankings.
  • Client-side changes to the website made without our consultation.

5. How to Request a Refund or Cancellation

To ensure your request is handled promptly, please email our billing team at support@super-view.shop with your account details. All requests are processed within 5–7 business days.

Quick Tips for Your Website:

  • Placement: Link this in your footer and on your “Checkout” or “Terms” page.
  • Visual Trust: Use a clean, sans-serif font and plenty of white space. Avoid red “Warning” text; instead, use calm blues or grays to keep the tone professional.
  • Transparency: Clearly stating that SEO takes time (typically 3–6 months for results) in this policy actually increases trust because it shows you aren’t a “get-rich-quick” scheme.